Warranty Specs
Pre-Installation Warranty:
Before final packaging all Uptown hardwoods are carefully inspected. Prior to installation all products must also be inspected by the installer for finish and milling flaws. Warranties do not cover materials with visible defects once they are installed.
Residential Limited Lifetime Structural Warranty:
Uptown Floors warrants that the floorboards will remain free from manufacturing defects for as long as the original purchaser owns and occupies the home. Our warranties apply only to the original owner and are non-transferable.
Residential Limited Finish Warranties:
Our UV Ceramic finishes are guaranteed not not to wear through for a period of twenty-five years. Scratches, dings and dents are not included.
Radiant Heat Warranty:
The surface temperature of the floor should not exceed 80°F. Relative humidity should be maintained at between 30 to 55%. Hydronic, water-based systems must be used. Use of electric mat systems is not authorized.
Warranty Exclusions:
Color Variation:
Wood is a natural product and will vary in color and grain appearance from board to board. This is considered a natural aspect of the product.
Light/Sunlight Exposure:
Subtle changes will occur when wood is exposed to UV rays from sunlight, florescent, LED, and incandescent bulbs. Window coverings, UV resistant tint, solar screens can minimize but not eliminate this natural occurrence. Walnut and Cherry are more susceptible to UV light.
Squeaky Floors:
Squeaks are related to movement. Incorrect installation methods, or structural issues create squeaking and is not considered a defect.
Environmental Conditions:
Wood is a product of nature. As a natural material, it will expand and contract as it gains and loses moisture. Some gaps between the boards (engineered not included) during low-humidity seasons are normal and not considered a defect. Maintaining optimum humidity levels of 30 to 55% will minimize these occurrences. Allowing relative humidity levels to fall below 30% for a prolonged period can result in structural damage to the floor such as large gaps, splits in the surface, distortion of the boards and structural failure. Humidity levels above 55% for prolonged periods can result in surface warping and structural failure of the boards.
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